Disable User

In EnergySys, user administrators are able to add, modify, reset and disable users who are members of their organisation. If you are a user administrator, the sections below describe the steps to reset a users password.

Note: These steps apply where user security is managed within EnergySys. If this is not the case, most of the options shown below will not be displayed and, to manage users, you will need to get help from the company IT department.

Log in to EnergySys and follow the profile link in the top right corner of the screen.

This link takes you to your profile page where you can update your personal information, password, security questions, etc. Click on the Admin button in the top right corner of the screen.

The Admin dashboard is displayed. Click on the Directory menu and select 'People'.

The 'People' screen is displayed. If the user name is known, use the search box to find the user and select them (A). 

Alternatively, if the user click on 'More Actions' and choose Deactivate (B).  'More Actions > Deactivate' has been selected you can select one or more active users from the list shown:

Select the desired users from the list, then click 'Deactivate Selected'. The following pop-up dialog will ask confirmation of deactivation.

If you are already viewing the user profile, select 'More Actions > Deactivate'.

The following pop-up dialog will ask confirmation of deactivation.

Once deactivated, the user status will be updated and they will no longer be able to access the EnergySys platform.

Disabled users can be activated by clicking on the Activate button. Users activated following disablement will receive a new activation email to reset their password.