Reset Multifactor Authentication
In EnergySys, user administrators are able to add, modify, reset and disable users who are members of their organisation. If you are a user administrator, the sections below describe the steps modify a users Multifactor Authentication (MFA) settings.
Note: These steps apply where your user security is managed within EnergySys. If this is not the case, most of the options shown below will not be displayed and, to manage users, you will need to get from help your company IT department.
Log in to EnergySys and follow the profile link in the top right corner of the screen.
This link takes you to your profile page where you can update your personal information, password, security questions, etc. Click on the 'Admin' button in the top right corner of the screen.
The 'Admin' dashboard is displayed. Click on the Directory menu and select 'People'.
The 'People' screen is displayed. If the user name is known, use the search box to find the user and select them (A). Alternatively click 'Reset Multifactor' (B).
If 'Reset Multifactor' has been selected the menu will show users in a multiple selection menu. Select the desired users from the list, or click on the profile of a single user.
On the user account page, select 'More Actions' and 'Reset Multifactor'.
This will open a pop-up menu of the users current MFA tokens; select ones that should be reset and press 'Reset selected factors'.
When the user next logs in with their password, they will receive the prompt to set up MFA authentication for their account as shown below. See User Activation for more details.
